The Phone (Voice over Internet Protocol or V.o.I.P. for short)

What is VoIP?

VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number.

VoIP can be implemented in several ways, from a software program on your computer used with a headset and microphone to adaptors used with regular analogue home phones or you can use dedicated VoIP phones which look and act like regular phones but have specially designed chips to improve call quality.

It can reduce the number of lines required by your business without lowering the number of concurrent inbound, outbound calls.

Transfer your BT lines

Your line never leaves BT. We rent it from BT Open Reach the same as BT so this means as the customer you get all the years of BT engineer training without the long waiting time and foreign call centres of BT 151. We also register your numbers with a secondary carrier as a fail safe, if both systems ever fail your calls will resort back to BT. This is how we can save you money on line rentals and call costs.

What this Phone can do for you

* Cost savings

* Improve productivity

* Improved call handling and flexibility

* Improved customer service

* Plug the phone into any internet connect anywhere in the world

Benefits

It works just like a regular landline.

Using my inbound and the online interface, users have access to Point my Number and View my Performance. This provides a call routing console from which to create/edit and submit inbound call routing plans. View my Performance provides access to online call statistics such as how many customer calls are getting through and when the busy times are.

Your download speeds wont drop in the afternoon the moment that schools kick out and children everywhere log on.

For those customers with larger demand we are able to offer SDSL lines. This is a dedicated line used only by them (1:1) offering high security connections which can be used to set up there own connections between sites or even watch pictures from security cameras at another location. We provide the routers pre configured so all you have to do is plug in and away you go. Our technical team are only a phone call away ready to assist you with any problems you encounter on a local number in the UK.

Disaster Recovery

Every Company is different so we listen to you; find out what you want/need and establish how much you can afford (or already paying). We ensure that every plan is bespoke to you and your needs. We accomplish this via a completely free, no strings attached, site visit.

Our objective is to economically tick as many boxes as you need ticking and perhaps even tick a few want boxes for the cost you are currently paying or are prepared to pay.

We do not tell you what you need but will try to recognise some important areas that could make the difference between continued business and failing. We cover all aspects of disaster from simple daily data back up to offering fully furnished DR suits for your crisis team to work from if needed.

Customer Service

We man the phones 24-7, no call centers, no automated service, no waiting on hold or listening to music.We frequently go that one step further for our customers to ensure their telephone service is trouble free. We sort the problems to enable the customer to run their business with no worries.

Features

We provide a full range of solutions which are ideal for businesses looking to implement a reliable and advanced telephone system. To suit all or any combination of needs from home workers to large national or international corporations. You can now achieve the same flexibility within your telephone requirements as you can with your computer network.

Costs

No matter how big or small your business is, we have a package to suit you and your requirements, so contact us today and we will be happy to discuss any questions you may have and help you create your bespoke package.