So yesterday I had placed an order to get some groceries delivered, made the payment and was looking forward to the delivery this morning. But guess what? Later that night I recalled, I had errands to run in the morning! Therefore, no one was home to collect the delivery! I was stressed since I had already paid, maybe I’ll need to cancel the order? I went to the application’s support page which led me to a chatterbot. As led by the AI Chatbot, I typed in some keywords, and… that’s it! In less than a minute, I was able to reschedule the delivery using their chatterbot!

    I was thankful for the AI Chatbot and could go out without having to rush back to collect the grocery on time.

    Just like this, reach out to any customer care, you’ll always find yourself interacting with an AI Chatbot on their website as the first thing. And they’re programmed so well, we often never even realise that we’re talking to a bot! In fact, the majority of the time, we don’t interact with a human agent at all, throughout the case because the AI Chatbot on the websites are well equipped to solve our issues within a moment.

    Is that why literally every big business is already using AI Chat Automation? Uber, PayPal and Amazon are just a few big names. As per Acquire, 1.4 Billion people across the globe are using AI Chatbot on their website. Not just big businesses but all businesses, in all shapes and sizes! Because well, as customers we all expect instant response and therefore businesses have no other option but to step up their game! Did you know, Business Insider has stated that 40% of people prefer AI Chatbots for resolution instead of virtual agents!

    My question to you is, the world is already embracing and enjoying the great benefits of installing an AI Chatbot on one’s website, so… why aren’t you?

    Well, for a quick introduction, AI Chatbots are your virtual assistant! This virtual assistant is programmed to chat with customers via Text or Text-to-Speech automation.

     

    There are various advantages behind the tremendous popularity of Chatbot Software! Some of the merits are as follows:

    1. Customer Satisfaction: Plenty of customers wait for an answer to a basic query, and the majority of the time they never get that answer. So many businesses lose these customers because of mere negligence. Luckily, we have got chatbot software that engages with unlimited customers simultaneously, from start to finish. Add a little personality to your AI Chatbot dialogue programming and you get a fun conversational artificial intelligence with a sense of humour but moreover, you bag more leads and sales.

    AI Chatbots provide quick resolution and in some cases, can also keep the visitors entertained and amused which ensures a happy customer. As per Comm100’s survey for 2019, the average chatbot customer satisfaction rate is 87.58%! Chatbots may not handle complex issues but they can always assure the customer of an immediate response and connect with the concerned agent. 

    ai chatbot

    The key is: Your customers need a response before the resolution to feel seen and heard by you and your company! The AI Chatbot’s immediate response is all it really requires to retain your customers, to make them feel seen and heard and they would willingly wait till the concerned agent gets connected.

     

    2. Quick Resolution: As customers, we all look for fast resolution. We all have a life, we all have plenty of things in our minds, and none of us have time to wait around for our dear resolution. In fact, imagine yourself in the customer’s shoe, the faster you get a resolution, the happier you’d feel! And that’s where chatbot software plays a leading role in the market. They’re designed to handle all the common issues in the snap of one’s finger! In case of any complex query, they assure the customer with some hope, detect and record their basic information and escalate the case to the concerned agent. This works in favour of both - the customer as well as the agent since it saves time and is well organized

    AI Chatbot

     

    3. 24/7/365 Service: One of the greatest benefits of having an AI Chatbot is its endless availability. This especially helps with small queries or tasks for which the customers shouldn’t have to wait till office hours.

    Think of it from a business owner’s perspective! All humans require breaks and personal life, we have basic human needs, but not Chatbots! As a business owner, you’ll need to hire a group of people for different shift hours, moreover can only cater to your customer’s needs during your working hours. Sounds like you’re limiting your opportunities, really! An AI Chatbot allows you to handle queries 24/7 all year long and can engage with unlimited customers simultaneously. This ensures customer satisfaction and further, widens your net for more leads and sales! Chatbots have zero needs and only caters to ours! Therefore, a chatbot software is your go-to tool especially in the market where customers always expect an immediate reply.

    AI Chatbot

     

    4. Save money: As a business owner, one spends a lot of money and time on effective customer support and still lose many customers every week, often because of slow to no resolution at all. As per IBM, AI Chatbots save 30% of customer support cost since they effortlessly handle multiple cases at once and offer quality resolution at all times. Moreover, as per Juniper Research, Chatbots can help businesses save 2.5 billion hours by 2023. Therefore, Chatbots allow the business owner to hire fewer customer support agents and invest more in other business development opportunities.

    AI Chatbot

     

     

    So many benefits, right? What if I told you there is a lot more? Well, Develop and Promote is here to provide so much more! Your growth does not limit to chats only! At Develop and Promote you get chat automation as well as a 3D Avatar to host your website! Have a sophisticated and well-equipped package with everything you’ll need to aim higher in your market at very affordable prices! Moreover, creating a chatbot is so easy! Neither does one need any technical skills, nor any knowledge about coding. Creating a chatbot only requires one small code which is generated automatically once you customise your AI Chatbot. 

     

    Get multiple tools and benefits in ONE package! Following are all the amazing tools and services you can enjoy with Develop and Promote’s A.I. Chat Bot:

    AI Chatbot: Enjoy all the benefits of your AI Chatbot and score more leads and sales! Head to the settings and explore the infographics! Read through all the chats with the customer, analyse your customer response based on the buttons clicked and common keyword reply and study the pattern of queries on a daily, weekly and monthly basis. Studying your customer response is important to make effective decisions for your business growth.

    AI Chatbot


    Use Ready-Made Chat: All Chatbots work based on a pre-programmed chat dialogue! Therefore, Develop and Promote offers you various scripts for different niches to choose from, so one doesn’t have to waste a lot of time on mapping out an effective chat dialogue, and simply get started!

    AI Chatbot


    Switch to Live Chat: When an agent is available to chat, our Chatbot allows the customer an opportunity to chat directly with a human agent. However, humans cannot be available 24/7 therefore when in the absence of an agent, the chatbot handles the queries and ensures all visitors are responded to with relevant solutions.

    AI Chatbot


    3D Avatars: Develop and Promote offers various attractive 3D Avatars to choose from, which includes appearances of both men and women attired for different niches, various age groups as well as animals!

    AI Chatbot


    Human-Like-Voice: All websites are full of words and pictures but no one has time to read through it all! Therefore, use the attractive 3D Avatars to directly TELL your visitors about yourself! The best part is the 3D Avatar’s voice! Its human-like voice attracts a lot of customers! Moreover, one can customize the Avatar’s voice and accent, speech pace as well as pitch! The moment someone visits your website, use this 3D avatar to grab their attention, fascinate them to spend some time at your website and without wasting time, introduce yourself!

    AI Chatbot


    Ready-Made Speech: Using the Text-to-Speech feature, you allow the Avatar to tell your customers why they must choose you! But it’s common for many business owners to find it hard to form the right marketing words or a sales pitch that would stand out! Therefore, Develop and Promote offers you various scripts for different niches to choose from and simply get started!

    AI Chatbot


    Ultimately, we’ve all dreamt about owning Iron Man’s Jarvis for our own regular tasks, haven’t we? Well, we already own the great Jarvis now!

    Order your own Chatbot now and get ahead in your market! Use the 3D avatar and A.I. Chat Automation to bag every single lead, so easily and effortlessly!  At very affordable prices!

    Order within the next 14 days to get the application installed for FREE which is commonly worth £159!

    Want assistance with your website development and marketing? Reach out to us and we’ll be delighted to assist you! Develop and Promote has a wealth of knowledge and experience, we’ve been assisting various small and medium scale businesses for over 15 years, therefore, if you have any query regarding website development, marketing or designing, we’re always here to guide you through.

    Did you know it costs 5 times more money to acquire new customers than it does to retain the existing ones and your existing customers would try out half of your new products and spend more than new customers?

    Either way, you have a customer loyalty program that encourages your customers to return and purchase more of your services. The above statement clearly shows the importance and impact of a successful customer loyalty program.  

    Repeat business is essential for helping offline & online businesses survive in today's world. A dedicated program that offers customer loyalty benefits is a great way to say Thank you. It's a treat for your customers but how can your business get benefits from a reward program?

    For smaller businesses, money is not always free-flowing. Necessary decisions need to be made about where to plan your investment. Should you attract new customers? Or make sure to retain the existing ones – time and time again? Retention has proved to be more effective in expanding a business, and customer loyalty always proved to be a big part of it.

    Why does your business need a Loyalty Program?   Rewards image1                                                                            

    In a nutshell, your business needs to have a loyalty program as it plays a vital role in growth. The Chances of selling to an existing customer are 60-70% and reduces down to 5-10% when it comes to new customers.  Loyal customers spend 67% more than new ones. You can see that it pays you back when investing in customer loyalty.

    A Customer Loyalty program helps in increasing the sales and revenue of your business. It is a proven motivation for customers to choose you over your competitors and attract them back to your business more frequently. A well-planned loyalty program system has a high rate of impact on your business and customer experience.

    A loyalty program has several advantages to its members: rewards and gift cards, redeemable points, discount coupons, and registered customers typically spend up to 18% more than others.

    Loyalty programs are a better option during a crisis. 

    Rewards Image 2

    Many businesses turned to their client database during the lockdown to pick out their existing and loyal customers and sent them special deals and discounts. Why would they do this? It’s because spending on marketing or advertising to acquire new clients during a crisis is not ideal.   The best way to continue the revenue generation is by connecting with your existing customers and engaging them.

    Retaining your customers is a plus point but what about the new customers? When you offer points or discounts, you will be able to attract more new customers simply as everybody loves to be rewarded. Moreover, if your loyalty rewards are within reach, customers are more likely to try your services as they would be easy to earn.

    The market is emerging after the pandemic and everything is on a fresh start. Small businesses need something of an extra effort to stay open in the times like these and focusing more on your regular clients can prove to be a key to success while implementing new ideas for your business. To help get your business.     

    Take a look at one of the best Loyalty Reward Programs for Businesses available in the market here: https://rewardsly-dap.zkart.com

     

     

     

    I just wanted to say a quick thing to you about some marketing that came across when I was clearing out over the weekend. Whilst doing this I found a few things in my folder and my bag and thought I’d sort them out so I can get them organised for the following week. I came across, and I’m sorry if this is you and you know me personally there is no intention to embarrass anyone I just want to make sure you don’t make the same mistake as this so always check your marketing, this bookmark its quite nicely done and its colourful so it caught my attention.

    I thought it was very good, it’s about some designing and printing and it has a percentage off which sounds a little bit appealing but a ten percent doesn’t excite me too much but it has got some nice bright colours. Now on the back there is absolutely nothing, and I also appreciate the fact that maybe I got it when I was out somewhere and someone gave it to me with some other things and I’m not trying to criticise anything or anybody. If you take a look at it closely, you’ll see it says about doing some printing and design work for with this percentage off and I thought I needed some leaflets and posters I will give them a call. Can you see an issue on this? There is nowhere to get in touch with them.

    There is no email, web address or phone number. There’s nothing. And the back is completely wasted as well. So, there is a few lessons to be learnt here, and one again I’m not trying to embarrass the person that has done this and if this is you please get in touch with me because I would like to have a chat with you, but the key part is don’t forget to look at your marketing material. And do expect people, like me, to have a sort out a few weeks later and I was maybe attached to something but it’s not now and it doesn’t really help me and you have to plan ahead in case this kind of thing does happen. Your marketing needs to be effective and this could have been a potential sale and hopefully will be for somebody.

    And if this is you put your hand up and say “yes it was me Darren” and send me an email or a message. But look at your marketing and the possibilities of it getting detached from something, also always use both sides because there is very little extra cost in terms of printing and most printers do say there isn’t a much higher price for both sides rather than just one and you can get much more information about you and your company on there. And just look about the key thing is how are people going to contact you. Please learn from this little mistake. And let me know of any other faux pars on your travels.

     

     

    3 Essential Stories You Need on Your Website to Attract Customers

    Want to have more customers, opt-ins on your website and clicks on your “Buy Now” button? Do what Hollywood does -- use stories to sell your products and services.
    This makes sense: At some point, you've probably gone to a meeting featuring a PowerPoint presentation with charts and graphs . . . and wanted to poke your eyes out with a pencil. The reason: Stories, not data, are what inspire people. Stories, not bullet points, create customer loyalty, build social media platforms and increase sales. Stories create an emotional bond between your business and your customers.
    And today's technology helps us tell those stories in the many different ways it's given us to offer our message to millions of potential customers -- instantly.
    Yet, many businesses are losing customers because their methods of reaching them are outdated. Want to get people to buy your product? Then get them to listen. Here are three essential stories you need on your website to do just that:


    1: Your customer’s story


    In my book, Get Smart Around... I call this your “credibility story.” It goes like this:
    Customer X came to you with a huge mess (describe it).
    Customer X took advantage of your products or services.
    Now, Customer X's life is so much better! He or she can now walk, breathe, save money.
    Better yet: Record your customers telling this story.


    2. Your company’s story


    Every company also has a "mess-to-success" story. Take Microsoft, for example: “We started with our office in a garage, and now we sell ‘office.’” Isn’t there someone else who started in a garage? Oh yeah, Apple.
    Your company didn’t launch and become an immediate success, right? And, while you may not have started in a garage, you still have a story. Why, the history of how your company achieved its goals is the greatest story ever told . . . or something close to that. So, identify your company's story, add it to your bio (your “About Us” page) and share it with your customers.


    3: Your personal 'heart' story


    Being a CEO isn’t what identifies you as BFD. What will is your personal mess-to-success story. If you examine your history, you will probably find that the reason you created your company is because you were in some kind of mess. But then you turned that into a MESS-age.

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